Contact information

Contact Information AuraSpin™

AuraSpin™ is an online-only store. All customer support is handled by email, which is the fastest and most reliable way to reach a real person on our team.

---

Customer Support

Email: teammemoria@outlook.com.

Response time: within 24–48 hours, Monday to Friday. Messages received at the weekend or on a public holiday are answered on the next working day.

---

Before You Write In

To help us resolve your query on the first reply, please include:

• Your order number
• The email address used to place the order
• A short description of the issue
• For a damaged or defective item, clear photographs of the item and of the packaging it arrived in

---

What We Can Help With

• Order status and tracking
• Changes to a delivery address before an order ships
• Damaged or defective items
• Product questions before you buy
• Anything covered by our Return & Refund Policy or Shipping Policy

---

Please Note

We do not operate a telephone support line. Any email, account or social media profile claiming to represent AuraSpin™ from an address other than the one on this page is not us — please report it to teammemoria@outlook.com.